Appointments may be arranged by telephone or by calling at reception. Each doctor will have a limited number of pre-bookable appointments Tuesday – Friday which will be available to book 3 weeks in advance.
The practice can facilitate booking appointments two to three weeks in advance if specifically required.
All other appointments can be booked on the day by telephoning the surgery from 8:30 am. Since 1.7.19, a few appointments can be booked on line from 7am for the same day. We hope this will reduce the volume of calls at 8.30 making it easier for those who do not have on line access to get through.
NB.There are no pre-bookable appointments on a Monday.
Patients may not always be able to see the doctor of their choice, but medically urgent cases will always be seen the same day by one of the doctors or our nurse practitioner in the Practice.
Treatment Room Nurses
The Treatment Room is staffed by nurses from the Southern Health and Social Care Trust. It is open from 8.30 am to 1pm (last patient taken at 12.50pm) and from 3pm to 5.30pm (last patient taken at 5.20pm). From 2-3pm the treatment room staff arrange appointments for patients needing ongoing care, eg. for complex dressings.
If you have been asked to attend the treatment room for a blood test, consider attending in the afternoon session when the wait time is usually shorter. However, if you think you might be getting a kidney blood test (known as a U+E), you need to attend in the morning session, as this type of tests needs to go fresh to the lab at lunchtime.
Avoid attending the treatment room on Fridays afternoons after 3.30pm, as the last collection before the weekend goes to the lab around 4pm.
If you are too ill to attend the surgery please let us know before 11.00 am. A receptionist will interrupt the doctor in order to assess the urgency of the visit. Please note that the doctor is likely to be in a consultation with another patient and may not be able to talk freely.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.