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Appointments may be arranged by telephone or by calling at reception. Each doctor will have a limited number of pre-bookable appointments Tuesday – Friday which will be available to book two weeks in advance.

Out of Hours
Emergency cover is provided by Southern Area Urgent Care Services (SAUCS). They can be contacted by telephoning 02838399201 You will be answered by a Receptionist who will take your details ie name, address, telephone number etc.

Test Results
Results of investigation eg blood tests etc, are available by telephoning 3752 1400 after 2.00 pm when the results will have been reported on by the doctor.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone and let us know.

Practice Policies


Your medical records are held in the strictest confidence. Information is not passed on without your consent, unless it is within the confines of the NHS, or by legal requirement, or it is in the public interest i.e. if the patient or others are at risk of death or serious harm.

The practice is computerised and registered under the Data Protection Act 1998. If you wish to access your medical record you should contact the Practice Manager or Senior Reception staff. They will explain that your request must be in writing and also give you information regarding recommended charges/fees. It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.

The General Data Protection Regulation (GDPR) is European legislation which intends to strengthen and unify data protection within the EU. It came into force on 25th May 2018.  Please see below - how we store and use your data.

The Archway Surgery - Privacy Notice

Zero Tolerance

The practice considers aggressive behaviour to be any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. In keeping with the National Health Service we operate a ‘zero tolerance policy’ with respect to the protection of all staff.

This means that no abuse of doctors or staff is acceptable whether verbal or physical and that any patient behaving in this manner will be removed from our practice list with immediate effect. The police may also be informed. 

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