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Appointments may be arranged by telephone or by calling at reception. Each doctor will have a limited number of pre-bookable appointments Tuesday – Friday which will be available to book two weeks in advance.

Out of Hours
Emergency cover is provided by Southern Area Urgent Care Services (SAUCS). They can be contacted by telephoning 02838399201 You will be answered by a Receptionist who will take your details ie name, address, telephone number etc.

Test Results
Results of investigation eg blood tests etc, are available by telephoning 3752 1400 after 2.00 pm when the results will have been reported on by the doctor.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone and let us know.

Patients' Rights

Patients' Rights & Responsibilities

A patient has the right to:

  • Be treated courteously and with respect for your privacy, dignity, and religious and cultural beliefs.
  • Receive care and treatment on the basis of need.
  • Be given clear information about any treatment or care proposed.
  • Give or withhold your consent to medical or other care and treatment.
  • Choose whether or not you wish to take part in research or student training.
  • See any reports made for insurance or employment purposes.
  • Have access to your medical records, subject to limitations in the law, and know that those working in the NHS are under legal duty to keep the contents confidential.
  • A health check on joining the practice for the first time

A patient has responsibility to:

  • Treat the practice staff courteously and with respect.
  • Keep appointments made or notify the practice as soon as possible if you are unable to attend.
  • Make more than one appointment if more than one person needs to be seen. . Whenever possible attend the surgery rather than ask for home visit.
  • Be patient if appointment times are running late – please remember it may be you who needs extra time on another occasion.
  • Be prepared to see another doctor in the practice when your usual doctor is unavailable
  • Not to expect a prescription at every visit, many illnesses are short term and do not require medication.
  • Order repeat prescription at least 24 hours before it is needed.

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