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Appointments may be arranged by telephone or by calling at reception. Each doctor will have a limited number of pre-bookable appointments Tuesday – Friday which will be available to book two weeks in advance.

Out of Hours
Emergency cover is provided by Southern Area Urgent Care Services (SAUCS). They can be contacted by telephoning 02838399201 You will be answered by a Receptionist who will take your details ie name, address, telephone number etc.

Test Results
Results of investigation eg blood tests etc, are available by telephoning 3752 1400 after 2.00 pm when the results will have been reported on by the doctor.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone and let us know.

Comments & Suggestions

Comments and Suggestions

We welcome your comments and suggestions on how we may improve our services to you as our aim is to provide the best possible care within the resources available to us. Should you wish to make constructive or critical comments on the services provided by our practice please speak or write to the practice manager or leave your comments in the box provided at reception.  There is also a comments box available in "contact us" on the left hand side of our website.

Complaints Procedure

We endeavour to provide the best service possible at all times. However, we realize that occasionally things do not go as smoothly as we would like and you may be unhappy about an aspect of care.

We have an in-house complaints procedure and all complaints should be addressed to the Practice Manager who will ensure that they are investigated thoroughly and as speedily as possible.

Please note that the practice observes strict adherence to the rule of confidentiality and we cannot provide information to a third party without appropriate authority from the patient concerned.

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