The Archway SurgeryDobbin LaneArmagh, BT61 7QGTel: 02837 521400
Appointments Appointments may be arranged by telephone or by calling at reception. Each doctor will have a limited number of pre-bookable appointments Tuesday – Friday which will be available to book two weeks in advance.
Out of Hours Emergency cover is provided by Southern Area Urgent Care Services (SAUCS). They can be contacted by telephoning 02838399201 You will be answered by a Receptionist who will take your details ie name, address, telephone number etc.
Test Results Results of investigation eg blood tests etc, are available by telephoning 3752 1400 after 2.00 pm when the results will have been reported on by the doctor.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone and let us know.
All repeat prescriptions are computerised as this increases efficiency and reduces the chances of errors being made.
We ask you to give at least 2 working days notice prior to collection, unless in an emergency. We particularly request that you do not phone the surgery several hours after ordering the script to "see if it is ready" as takes up a lot of time for the administration staff and makes it harder for other patients to get through on the phone.
We do not "phone scripts through" to the chemist, and since 1 September 2011 our policy has been not to fax scripts (only in clinical emergencies) as this leads to mistakes and breaches patient confidentiality with possible significant consequences. All local chemists have routine collections of scripts from the surgery. If you want the chemist to collect your script for you please contact the chemist and ensure that you have given sufficient extra time when requesting the script.
Please also note that your Chemist is unable to dispense your medication without a prescription as they are legally bound to be in receipt of a prescription before supplying medication.
Sign up to order your repeat prescriptions online! Save yourself time, and help us free up the phone lines!
If you are on repeat prescriptions and aged 18 or over, simply bring ID to the reception desk and we will supply personal login details. Then, you can use the link at the top of this page or visit patientaccess.com to make online repeat prescription requests quickly and easily, whenever it suits you! It couldn't be simpler.
Please continue to allow at least 2 working days before collecting your prescription.
You may also request repeat items by ticking the relevant items on the right hand page from your last script, and leaving it in to reception. If you prefer, you can order your prescription by post enclosing a stamped addressed envelope. If you need to speak to a receptionist about your medication, between 12noon and 4pm is a suitable time to contact us.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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